EUCRN combines the best practices of each partner in a unique paradigm, matching them in order to highlight their peculiarities. The careful evaluation of the market in which each partner operates, the communication and marketing strategies, the system integration and the customer relationship management provide to our customer a great value added. Multiplied by 4.
CX CENTAX
CX CENTAX is an Italian excellence in the field of business process outsourcing, which has been operating since 1994 to provide integrated services management for companies in a great variety of industries.
Specialized in multichannel customer care services, during the years CX CENTAX widened its services range by offering also CRM strategic consultancy, system integration and business development services, cross selling and lead generation.
With its integrated multichannel technological approach, CX CENTAX ensures expertise, proficiency, quality, but mostly an excellent human capital, motivated team, empowered and competent, accustomed to understand and the listen to the customers’ needs with empathy.
The services offered by CX CENTAX are:
- CARE
BPO: / Customer Care / Technical Help desk / Social Customer Care / Cash management / Back office
Analysis: / Survey & Customer Satisfaction / Quality Check
- SALES
Increase:/ Lead Generation and Appointment Scheduling / E-commerce Management
Loyalty: / Up/Cross Selling / Fund Raising / Promotion and Competitions - CONSULTANCY
Assessment:/ CRM check-up / CUSTOM Care / Selection & Training/ System integration
Audit & Automotive: / Stock Audit & Floor Check / Remarketing & Sales Management /Quality Check
grupo tks
Since its establishment in 2006, in the Langreo City – Asturias, TKS has been focused in outsourcing and business process optimisation to customer operating in many industries. The TKS goal is to reduce the operating costs for our customer trough a quality service.
For this purpose, TKS continuously invests in training and selection of people who compose its team, as well as in the technology to develop custom made software for their different requests.
TKS develops specialized services in these following areas:
/ Recovery of claims / Audit e warehouse inventory / personalized software / Contact Center Management / CRM / Sales Force / Fleet
The TKS multichannel contact centre, located in the Spanish province of Asturias, allows its customers to optimize their campaigns management, incorporating all the customers’ interactions with its customers and using any means: telephone, emails, SMS, fax, POS and social network (Facebook, Twitter, Linkedin, etc..)
SPAIN
Yonder Digital Group
Yonder Digital Group leverages over 20 years operational experience in customer service delivery and technological innovation. We service clients across a range of industries with our 24/7/365 omnichannel approach rooted in expert analysis of customer behaviour and optimising returns from every brand touchpoint.
Yonder boasts 700+ seats across two UK centres-of-excellence powered by cutting edge technology, data analytics, tools and insight. Our proof-of-concept incubation services nurtures the development of new channels and innovations such as live chat, self-serve, automated knowledge management, chatbot and webRTC, all of which we provide as off the shelf solutions.
We are not however limited to automating the customer contact process, and champion the use of highly trained live brand ambassador agents where appropriate to blend the experience of human to human contact with the very latest digital technology. Yonder revolutionises customer experiences by making brand interactions seamless, meaningful and memorable and driving a measurable ROI alongside uplifts in revenues and customer satisfaction.
UNITED KINGDOM
yonderdigitalgroup.com
relaytion
Relaytion, an expert in contact centers and customer experience optimization, has gathered a strong, multicutural and multi-disciplinary consultant team, enabling a 360 approach to its customers requirements.
We help our clients to make their contact center a truly strategic asset leveraging business and customer loyalty by:
– aligning excellence in operations with strategy and business drivers
– nurturing contacts and creating results
– providing simplicity to customer experience leading to customer happiness
Our offer:
Audits | Strategic project management | Contact center operational management | Talent and team development | Customer voice and quality management | Technology and performance management
Our domain of expertise are:
Banking | insurance | leisure | tourism | services | distribution | transports | luxury
FRANCE
